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Reporting A Repair

Is the repair my responsibility?

Triangle are responsible for most repairs to properties, however, there are some exceptions.

Some minor repairs are the responsibility of the tenant for example changing a tap washer or a light bulb. For more information regarding tenant repairing obligations please click on the following link….

If a repair is carried out by Triangle which is then proven to be the tenant’s responsibility or the result of misuse, the association may recharge the tenant for these works. Any invoices for a rechargeable repair will be accompanied by a letter explaining the recharge as well as a breakdown of the costs. The association will only charge the actual cost of the repair.

If you are still unsure whether a repair is your responsibility, please contact Property Services and our team will be glad to help.

How urgent is my repair?

Emergency Repairs – To be completed within 24 hours.

These are repairs and defects which immediately endanger the health, safety and welfare of tenants or the general public, or could cause serious damage to the fabric of the building. Examples include:-

  • Serious fires
  • Electric faults
  • Burst pipes
  • Blocked main drains (not waste pipes)
  • Dangerous walls, ceilings or chimney stacks
  • Storm, bomb or vandal damage

If you have to contact the emergency services, gas or electricity boards, you must advise the Association as soon as possible. You may need to contact the water or electricity boards at night or during the weekend in an emergency (see Useful Addresses). You will have to pay for any work carried out which is not essential.

Urgent Repairs – To be completed within 4 working days.

These are repairs affecting the comfort and convenience of tenants. Examples include:

  • Loss of hot water supply
  • Loose or missing roof tiles
  • Defective plumbing (including waste pipes and sanitary fittings)
  • Defective light fittings or electrical sockets/switches
  • Faulty radiators

Routine Repairs – To be completed within 20 working days.

These are repairs or faults which do not cause major inconvenience to tenants or staff, or damage to the fabric of the building. Examples include:

  • Repairs to damaged window frames
  • Patching and repairing internal plasterwork
  • Repairing downpipes and eaves gutters

The urgency category may be downgraded or upgraded by the Property Services Team depending on the information provided.

What type of repair is it?

It is important that we send the right contractor to carry out your repair. Please confirm which of the following your repair comes under:

  • General maintenance – includes, roof repairs, joinery, building, electrical repairs, general plumbing.
  • Fire safety repairs – includes fire alarm repairs, emergency lighting, fire extinguishers.
  • Heating repairs – repairs to all forms of heating systems and boilers.
  • Other – if you are unsure please provide details either via our online form or by contacting the Property Services team.
Are my contact details up to date?

To enable contractors to make an appointment, you should make sure that we have your up to date contact details.

I am still not sure?

If you are still unsure about the nature of your repair you can contact the Property Services department (contact details below). Our helpdesk team will try to answer any questions you may have, they may also refer you to the technical officer or coordinator responsible for your area. Our housing is divided into three main management areas and each area has a dedicated maintenance officer or coordinator.

General family homes – William Baird – Maintenance Officer

Triangle Supported Living – Jamie Duddy – Maintenance Officer

Jointly Managed Supported Living – Peter Knox – Property Services Coordinator

Our technical team can discuss your repair by phone or email. For more technical repairs we can offer a visit to your home to allow full assessment.

How do I report the repair?
  • Online – complete the form (link coming soon)
  • Dedicated maintenance line - 02827661735 (Monday-Thursday 09:00-17:00/ Friday 09:00 – 16:30)
  • Out of Hours – FOLD TELECARE – 08007313081/02890421010
 

Fill in the form below and we will contact you as soon as possible.







Tel:
028 2766 6880