Repairs & maintenance - FAQ's for tenants
Covid-19 - Maintenance & Repairs
At Triangle we are doing everything that we can to keep you and your homes safe during these difficult and uncertain times. We want to reassure you that the safety of our staff team, tenants and contractors is of the utmost importance whilst we continue to deliver essential services. We understand that this is a worrying time and we are here to help you. Please contact us with any queries.
Can I still get my repairs done?
We are working closely with our contractors to ensure that we maintain an emergency repairs service during the Coronavirus pandemic.
To protect us all, repairs are now limited to emergency/essential work only. Non-essential repairs will not be carried out at this time, please contact us to report these once normal service resumes. Our Maintenance Helpdesk team will be happy to assist you with any concerns or worries you may have:
What is an emergency repair?
An emergency repair is classed as something which immediately endangers the health, safety and welfare of tenants or the general public, or could cause serious damage to the fabric of the building. Examples of an emergency include:
• Serious fires
• Electric faults
• Burst pipes
• Storm, bomb or damage due to vandalism
This is not a complete list, we will assess each repair individually to determine whether or not it is an emergency.
What happens if I have an emergency and I’m self-isolating or shielding?
If you’ve been told to self-isolate, are shielding on GP advice, or are experiencing any symptoms, you must let our contractor know. All contractors will take appropriate steps to protect you and themselves before dealing with the repair.
What about gas servicing, electrical testing and statutory works?
It is important that your heating and electrical systems are safe and maintained.
We will need access to your home to carry out these works, but please be assured we have put additional measures in place to protect you and our contractors.
If you are concerned about any aspect of this, then please contact our helpdesk team who will be happy to discuss it with you.
Will planned maintenance work continue?
All planned maintenance works (kitchen/bathroom replacements, windows, heating systems) have been suspended until further notice. We apologise for any inconvenience caused.
What about fire safety?
We will continue to respond to fire alarm faults or repairs to critical fire safety equipment. The contractor will not attend domestic smoke detector faults. Servicing of fire safety equipment will continue for communal areas only in large apartment blocks.
Will you continue with ground maintenance?
In line with Government advice we have suspended all ground maintenance which is not deemed essential. If you have an emergency or health & safety concern regarding any ground maintenance, please contact our helpdesk for advice.
General Health & Safety for all tenants:
It is important that you continue to test your smoke and carbon monoxide detectors every week and that all fire escape routes are kept clear.
You should make sure there are no faulty electrics such as cracked or scorched sockets or switches. Check all electrical appliances for obvious faults such as frayed cables or exposed wires.
It is important to note that as the situation develops we will continue to follow Government guidance, and will update you with any changes.