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Privacy Policy

This privacy notice is provided to inform about how and why your personal data is used so that we can be as transparent as possible, and to ensure that you are aware of your rights under data protection legislation.

The Company

We are Triangle Housing Association Limited and we are the Data Controller, our correspondence address is 60 Eastermeade Gardens, Ballymoney, BT53 6BD, Co. Antrim. We can be contacted on 028 2766 6880 or We are registered with the Information Commissioner’s Office as fee payers under number Z8203649.

Our Data Protection Officer is Sharon McPherson who can be contacted at


The purpose for processing your data and our basis for doing so.

We process your personal data so we can offer, provide and manage our range of services including, the provision of housing and outreach support in the community. We also process your personal data to maintain communication, to send information about services updates and market our activities.

When we process your personal data, we must establish our legal basis for doing so and that legal basis can be different depending on circumstances in which we process it. You will see references to the basis of processing e.g.,"(Article. 6.1.f)" and this is a reference to the article of the UK General Data Protection Regulation under which we undertake the processing in question.

When you become a tenant or service user of Triangle Housing Association Limited, we will process your full name, address, telephone number and email address. We will also process your date of birth, next of kin (family members), medical practitioner details, your benefit entitlements, and bank account details. Also, as a service user, we will process your work experience, educational attainments and national health number. We undertake this processing under Article 6.1.f UK GDPR – Legitimate interest. As a Housing Association and provider of support services, we have a legitimate interest in maintaining and expanding these services for the benefit of the community.

We will also process general and mental health data as part of our legitimate interest basis. In addition, we process health data based on Article 9.2.h UK GDPR.

If you fail to provide the information required, we will be unable to provide the agreed services to you.


Recipients of your data

As a general principle, we will not transfer your personal data to other recipients without your permission. There are some exceptions to this:

  • It is possible, that we might be obliged to disclose personal information in response to a court order or other lawful obligation. Our lawful basis for this is Article 6.1.c - legal obligation. This would include multi agency support forums, social services and law enforcement agencies.


Data processed by third parties on our behalf.

We use the services of other organisations in the processing your data. We use cloudbased accounting, email and document storage, video conference platforms. Our website processes limited personal data such as through our contact form. We also provide limited personal data to organisations that perform maintenance and service work on our behalf.

Those organisations that process personal data on our behalf are subject to a data processing contract as required by Article 28 of the UK GPDR. This ensures that your data is handled in accordance with the UK GPDR.


Transferring your data outside of the UK

We do not transfer data outside of the UK.


Retention periods

We will retain your data only for the time we require it for the purposes stated and / or where we have a legal obligation or other legitimate purpose. We will retain the personal data tenants and service users for 3 years following the end of your tenancy or termination of our support services. We will stop sending you updates and marketing as soon as you are no longer a tenant or service user.


Your rights

The UK GDPR provides you with several rights in relation to the data of your we process. The rights relevant to our activities are:

  • You have the right to get access to and copies of your personal data.
  • You can in certain circumstances, restrict our processing of your data and request us to erase it (although we may have to retain some for legal reasons).
  • You can ask us to rectify any inaccurate information we may be holding.

If you want to exercise any of these rights, please contact us using the above contact details.

You also have the right to lodge a complaint about our processing with a supervisory authority — the UK's Information Commissioner's Office.

The Information Commissioner’s Office – Northern Ireland

3rd Floor
14 Cromac Place,

Telephone 0303 123 1114


For an easy to read version, please click here


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028 2766 6880