News

Triangle receives CSE award

The Customer Service Excellence award recognises companies and organisations that put their customers at the heart of their products and services. It is a government driven programme and the award was officially presented to Triangle Housing Association by Paul Hindley, CSE assessor from G4SAS on 20th July 2010.

To achieve the award Triangle had to demonstrate its commitment to customer-focused change within the organisation. The award involved staff, tenants, service users and business partners from all aspects of the organisation. Focus was placed on those areas deemed to be a priority for customers, namely delivery, timeliness, information, professionalism and staff attitude. There was also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

Chief Executive, Chris Alexander, commented “The Customer Service Excellence Framework has proved to be a very useful tool for involving customers, measuring their satisfaction and improving how Triangle delivers services to them. We will continue to use the tool as a means of continuously improving our services.”

Paul Hindley, CSE assessor from G4SAS added; "Triangle Housing Association has developed a customer centred service around the ethos of continuous improvement.  Tenants and service users are involved in many aspects of the business through bodies such as the Tenant Advisory Group and the Tenant Participation Group.  One helps interview applicants who apply to work with you.
 
The Association has long-standing partnerships with other organisations such as Barnardos and Arc.  It delivers innovative and highly beneficial services designed to allow its service users to reach their maximum potential. Overall an excellent service.”